We are here to help
To find out more about our products, you can talk to one our friendly product advisers on 1300 915 613 or email us at firstname.lastname@example.org
Customer Service Line:
Open Monday – Friday 8:30am – 4:30pm
Open Monday – Friday 9am – 4:30pm / 7:30pm – 4am
Open Satuday 9am – 4pm
Open Sunday 10am – 3pm
(Opening times exclude international holidays and national bank holidays)
We are so confident that you will love our products that we offer a full no quibble 30 day money back guarantee on all of our products. To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified, you will be responsible for paying for your own postage costs for returning your item.
Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 working days. If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.
Call us on 1300 587 992 or email us at email@example.com
OCTAsleep (Australia) is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. Our Complaints Policy is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.
If an item is defective or damaged and you request an exchange of the same item, send us an email at firstname.lastname@example.org or call us on 1300 587 992. The time it takes for your exchanged product to reach you can vary, dependent on where you live.
We do our best to estimate the most accurate delivery time. For the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. We generally ask for 5-9 business days to receive your order, however it is usually within 3-5 business days. Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
Your order will be delivered using TOLL. However please note, if you require your products sent to a PO Box, this will be sent using Australia Post.
TOLL do not require a signature when leaving your package. TOLL can leave your products as long as they deem the area safe.