FAQs

OCTAsmart Mattress FAQs

WHAT IS THE OCTASMART MATTRESS MADE FROM?

Smart Performance Cover

Aerocell foam Layer: 2cm

Ecocell foam layer: 3cm

Octaspring® Layer: 9cm

Ecocell Foam: 3cm

Non-slip base

WHAT IS THE COMFORT LEVEL OF THE OCTASMART MATTRESS?

 

OCTASMART MATTRESS

Medium

HOW MANY ZONES DOES THE OCTSMART MATTRESS HAVE?

Different firmness Octaspring® springs are arranged in 3 body zones to provide customised support for your back, with more support for your hips and shoulders which allows your spine to comfortably take its natural shape.

DOES THE OCTASMART MATTRESS CONTAIN MEMORY FOAM?

The OCTAsmart plus and deluxe mattress has a top layer of the highest quality open cell memory foam that moulds perfectly to your unique shape for blissful comfort, adapting to, and cradling your entire body.

WHAT IS AN OCTASPRING?

Patented foam spring recognized as the best new comfort innovation in Aerospace.

WHAT IS ECOCELL FOAM?

Unique, next generation foam designed to be permanently elastic with a 3-dimensional cellular structure, providing efficient air circulation and support where you need it.

WHAT IS AN OCTAVENT?

Octaspring® technology combined with a smart performance cover, circulate air inside whilst allowing warm air to escape, cooling your bed temperature by 3°C

IS THE OCTASMART MATTRESS ENVIRONMENTALLY FRIENDLY?

Designed to leave 50% less environmental footprint, our mattress can be 100% recycled. Octasmart® products are free from harmful chemicals and emissions and are certified by OEKO-TEX certificates.

WHAT SIZE DOES THE OCTASMART MATTRESS COME IN?

Single, Double, Queen, and King

CAN YOU TEST THE MATTRESS AT HOME?

Try our mattress in the comfort of your own home with our unique 30-night comfort guarantee. If you aren't getting the best night's sleep you've ever experienced, just return it to us within 30 nights of purchase and we'll refund your full purchase price.

HOW MUCH WARRANTY DOES THE OCTASMART MATTRESS HAVE?

Octasmart mattresses are made from the highest quality materials and manufactured to exacting standards. For this reason, we are able to offer an 18-year limited warranty for mattresses in the Octasmart range.

IS THE OCTASMART MATTRESS ANTI ALLERGENIC?

 

Hundreds of comfort pockets are built into the anti-allergenic smart performance cover, bringing extra freshness and allowing optimum circulation.

ARE THE COVERS MACHINE WASHABLE?

You can remove the cover and wash it at 40°C

WHAT IS THE SMART PERFORMANCE COVER?

Hundreds of comfort pockets are built into the anti-allergenic smart performance cover, bringing extra freshness and allowing optimum circulation.

WILL THE MATTRESS SLIDE OFF THE BED BASE?

Unique non-slip material ensures the mattress stays put, providing an effortless sleeping environment.

WHY IS OCTASPRING TECHNOLOGY BETTER THAN STANDARD FOAM?

Innovative memory foam springs proven to be eight times more breathable than traditional memory foam, move three dimensionally delivering supreme comfort and support.

WHY IS THE OCTASMART MATTRESS MORE BREATHABLE?

The unique ventilation of Octaspring® Technology is more breathable than pure memory foam, the constant airflow always keeps the mattress cool.

DO I NEED TO ROTATE MY OCTASMART MATTRESS?

 

Your OCTAsmart® mattress has been made with high quality materials that are durable and 8x more breathable than standard foam mattresses so there is no need to flip or rotate it.

 

OCTAsmart Topper FAQs

ARE THE COVERS MACHINE WASHABLE?

You can remove the cover and wash it at 40°C -

HOW MUCH WARRANTY DOES THE OCTASMART TOPPER HAVE?

Octasmart toppers are made from the highest quality materials and manufactured to exacting standards. For this reason, we are able to offer an 8 year limited warranty for toppers in the Octasmart range.

WHAT IS THE COMFORT LEVEL OF THE OCTASMART TOPPER?

Medium

CAN YOU TEST THE TOPPER AT HOME?

Try our topper in the comfort of your own home with our unique 30-night comfort guarantee. If you aren't getting the best night's sleep you've ever experienced, just return it to us within 30 nights of purchase and we'll refund your full purchase price.

WHAT IS AN OCTASPRING?

Patened foam spring recognized as the best new comfort innovation in the Aerospace.

HOW MANY ZONES DOES THE OCTSMART TOPPER HAVE?

Different firmness Octaspring® springs are arranged in 3 body zones to provide customised support for your back, with more support for your hips and shoulders which allows your spine to comfortably take its natural shape.

IS THE OCTASMART TOPPER ENVIRONMENTALLY FRIENDLY?

Designed to leave 50% less environmental footprint, our toppers can be 100% recycled. Octasmart® products are free from harmful chemicals and emissions and are certified by OEKO-TEX certificates.

WHAT SIZE DOES THE OCTASMART TOPPER COME IN?

Single: W: 92cm x L: 187cm x D: 7cm

Double: W: 137cm x L: 187cm x D: 7cm

King: W: 153cm x L: 203cm x D: 7cm

Super King: W: 183cm x L: 203cm x D: 7cm

WHAT IS AN OCTAVENT?

Octaspring® technology combined with a smart performance cover, circulate air inside whilst allowing warm air to escape, cooling your bed temperature by 3°C

IS THE OCTASMART TOPPER ANTI ALLERGENIC?

Hundreds of comfort pockets are built into the anti-allergenic smart performance cover, bringing extra freshness and allowing optimum circulation.

WHAT IS THE SMART PERFORMANCE COVER?

Hundreds of comfort pockets are built into the anti-allergenic smart performance cover, bringing extra freshness and allowing optimum circulation.

WILL THE TOPPER SLIDE OFF THE MATTRESS?

Unique non-slip material ensures the mattress topper stays put, providing an effortless sleeping environment.

WHY IS OCTASPRING TECHNOLOGY BETTER THAN STANDARD FOAM?

Innovative memory foam springs proven to be eight times more breathable than traditional memory foam, move three dimensionally delivering supreme comfort and support.

WHY IS THE OCTASMART TOPPER MORE BREATHABLE?

The unique ventilation of Octaspring® Technology is more breathable than pure memory foam, the constant airflow always keeps the pillow cool.

DO I NEED TO ROTATE MY OCTASMART TOPPER?

Your OCTAsmart® topper has been made with high quality materials

 

that are durable and 8x more breathable than standard foam toppers

 

so there is no need to flip or rotate it.

 

OCTAsmart Pillow FAQs

WHAT SLEEPING POSITION DOES THIS PILLOW SUIT?

All positions.

HOW MANY OCTASPRING SPRINGS ARE IN THE OCTASMART PILLOW?

The OCTAsmart pillow has 24 memory foam Octaspring® springs

WHAT ARE WELLSLEEP FIBRES?

Soft as down, light as a feather - super fine Wellsleep fibres create the outer layer and keeps the pillow plump. These soft and airy fibres also provide better air circulation adding to the cooling system.

DOES THE OCTASMART PILLOW CONTAIN MEMORY FOAM?

Yes, our OCTAsprings are all made out of memory foam.

WHY ARE OCTASPRINGS BETTER?

Innovative memory foam springs proven to be eight times more breathable than traditional memory foam, move three dimensionally delivering supreme comfort and support.

 

Website FAQ’s

Where do I apply my Coupon Code?

The coupon code is applied at the basket stage before proceeding to the checkout.

 

Delivery FAQ’s

How long does delivery take?

We do our best to estimate the most accurate delivery time. For the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. We generally ask for 5-9 business days to receive your order, however it is usually within 3-5 business days. Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Who will deliver my order?

Your order will be delivered using TOLL. However please note, if you require your products sent to a PO Box, this will be sent using Australia Post.

Does my package need signing for?

TOLL do not require a signature when leaving your package. TOLL can leave your products as long as they deem the area safe.